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APEX GLOBESOLUTIONS

Refund & Cancellation Policy

Last updated: June 24, 2026

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for services provided by Apex Globe Solutions (“we,” “us,” or “our”). It applies in addition to your Master Services Agreement (MSA) and/or Statement of Work (SOW), which controls where there is any conflict.

1. Billing

Recurring managed services are billed on a subscription basis (for example, monthly or annually) as set out in your SOW or invoice. Project-based and one-time services are billed as agreed in the applicable SOW. Unless otherwise stated, invoices are due upon receipt.

2. Cancellations

You may cancel recurring services in accordance with the notice period stated in your MSA or SOW. If no notice period is specified, we ask for at least thirty (30) days’ written notice prior to your next billing cycle. Cancellation requests should be submitted in writing using the contact details below.

Cancellation stops future charges as of the end of the current paid billing period. Services typically remain available until the end of that period.

3. Refunds

  • Recurring subscriptions: fees already billed for the current period are generally non-refundable, except where required by law or expressly stated in your SOW.
  • Prepaid services: where you have prepaid for services not yet rendered, we will, upon valid cancellation, refund the unused, prepaid portion unless your SOW states otherwise.
  • One-time and project services: refunds for completed work are generally not available. Eligibility for partial refunds on incomplete work is determined by the terms of the applicable SOW.
  • Third-party costs: charges for third-party software, hardware, licenses, or services purchased on your behalf are non-refundable once incurred.

4. How to Request a Refund

To request a refund, contact us within thirty (30) days of the charge using the details below and include your business name, invoice number, and the reason for the request. We will review eligible requests and respond promptly.

5. How Refunds Are Issued

Approved refunds are issued to the original payment method through our payment processor. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.

6. Disputes

If you believe you have been billed in error, please contact us first so we can resolve the issue quickly. We are committed to fair and transparent billing.

7. Contact Us

For billing, cancellation, or refund questions, contact us at: